Refund Policy
Transparent and equitable reimbursement terms for your comfort
Introduction
We at UniversalResourcePlaza recognize that situations may change and are committed to maintaining clear and just refund policies. This document details the criteria for issuing refunds related to yacht rental services.
Please review this policy thoroughly prior to reserving a yacht. When you reserve a yacht with UniversalResourcePlaza, you consent to and accept these reimbursement conditions.
Typical Cancellation and Reimbursement Timeline
Over 72 Hours Prior to Charter
Qualified for: Complete refund after deducting transaction expenses
Processing Duration: 5-7 working days
Transaction Cost: €50 for credit card payments
Requirements: Refund request to be submitted in written form via email or telephone
24 to 72 Hours Before Charter Commences
Qualified for: Half the total cost of the charter services
Processing Duration: 7-10 working days
Transaction Cost: €25 subtraction from the refund total
Requirements: A legitimate reason needed; additional overhead costs included
Less than 24 Hours to Charter Commencement
Qualified for: Refunds are not available
Exceptions: Instances of an urgent nature could be taken into consideration
Alternate Offer: Credit for future charters might be provided at the discretion of the management
Requirements: Documentation is required for emergency situations
Cancellations Due to Adverse Weather
Our Commitment to Safe Weather Conditions
We prioritize safety above all. When it is deemed that weather conditions make it unsafe to carry out the yacht charter as judged by our licensed skipper, we offer adaptable alternatives:
- Complete Reimbursement: A full refund is issued if rescheduling is unattainable
- Change of Date: Reschedule your yacht charter to an upcoming open slot at no surplus cost
- Credit for Charter: Obtain a voucher valid for one year from the date of the original charter
Process for Evaluating Weather Conditions
Our evaluation of the weather comprises:
- Evaluation of wind strength and bearing
- Analysis of wave height and sea state
- Visibility checks and precipitation projections
- Notices and alerts from the Coast Guard
- Professional appraisal by the captain based on safety
Decision Period: Judgement on weather-related cancellations will be made no less than 4 hours before the departure time scheduled.
Reimbursements in Medical Emergencies
Consideration for Unforeseen Health Issues
We acknowledge the possibility of medical emergencies. The following instances may qualify for special refunds:
- Immediate health concerns or accidents necessitating hospital admission
- Demise within the immediate family
- Unanticipated military assignments or summons
- Litigation duty or subpoenas
- Natural calamities impacting travel
Requirements for Documentation
For medical emergencies, please furnish the following documentation to process your refund request:
- Official health certificate or hospital reports
- Death certificate if relevant
- Government military directives
- Legal summons or jury duty notifications
- Travel warnings or state of emergency notices
Processing: Emergency-based refunds will be handled within 3-5 business days upon receiving the necessary documents.
Cancellations Due to Operational Impediments
Technical Malfunctions
In the event that your designated vessel suffers from unresolvable technical issues:
- Substitute Vessel: Efforts will be made to provide a similar vessel
- Full Refund: If an equivalent replacement cannot be supplied
- Partial Refund: Should the alternative vessel vary in cost
- Reciprocal Consideration: Extra compensation may be extend for the inconvenience experienced
Unavailability of Crew
In the rare case that the certified crew are not available:
- Substitute crew will be sought when feasible
- Full reimbursement in the event the charter cannot proceed
- Offer to reschedule with no additional charges
Guidelines for Refund Issuance
Original Payment Routing
All compensations will revert to the initial method of payment:
- Credit Cards: Expect 5-7 business days
- Wire Transfers: Allow 7-10 business days
- Money/Cheque: Typically, 3-5 business days
Operational Costs
Credit Cards Reimbursement
€50 applied to cancellations more than 72 hours before
Wire Transfer Reimbursement
€25 applied to all wire transfer reimbursements
International Operations
Additional charges may be applicable for international operations
Issuance of Charter Credits
Situations for Granting Credits
Credits for charters might be granted as an alternative to reimbursements under several circumstances:
- Cancellations happening closer than 24 hours to the charter
- Weather-related cancellations
- Voluntarily asking to reschedule
- Disruptions related to charter operations
Terms for Credit
- Validity: Credits are valid for 12 months post-issue
- Transferability: Credits cannot be exchanged with other individuals
- Value: Equivalent to the full charter value and free from transaction fees
- Application: Credits can be used towards any upcoming charter
- Expiry: Credits will not be honored beyond a year
Compensation for Partial Services
Service Disruptions
If your charter experiences interruptions or ends earlier due to our control:
- Refund amount calculated by remaining unused service time
- Credit corresponding to a future charter of the same worth
- Offer of gratuitous services or enhancements
Disruptions Caused by Guests
Should a charter be concluded before time owing to the behavior of guests or violations of safety guidelines:
- Unused time will not be refunded
- Full payment will continue to be owed
- Potential additional costs might be incurred
Process for Resolving Disputes
Disagreements concerning refund determinations can be managed by:
- Requesting an assessment from our administrative team
- Submitting further documents or evidence
- Finding a solution through consumer support groups
- Legal actions under the appropriate jurisdiction
Procedure for Requesting a Refund
Step 1: Reach Out
To initiate a refund, please reach out using one of the following methods:
- Email: [email protected]
- Phone: +34 961 00 00 00
- In-person visit to our waterfront office
Step 2: Supply Details
Enclose these particulars with your application:
- Verification number of booking
- Scheduled date and time of the charter
- Cancellation rationale
- Any essential supporting papers
- Chosen method for reimbursement
Step 3: Assessment and Action
Our representatives will send an acknowledgment of your request within a day, assess it in accordance with this policy, inform you of the determination within 48 hours, and implement accepted refunds in accordance with the specified timelines.
Vital Information
- All applications for refunds should be in written form
- Reimbursements will be carried out in €, despite the original currency used for payment
- Acquisition of travel insurance is highly recommended
- Amendments to this policy may happen with prior notice of 30 days
- Refunds are accountable to relevant tax laws and norms
Contact Details for Inquiries
For any inquiries regarding refunds or to advance a refund request:
Department of Refunds
UniversalResourcePlaza Marine Services Ltd.
Marina Point
Valencia 46024
Spain
Phone: +34 961 00 00 00
Email: [email protected]
Operating Hours: Monday to Friday, from 9:00 AM to 5:00 PM